Nexus — Website Policies
1. Privacy Policy
Effective Date: 01 January 2025 Last Updated: 26 February 2026
At Nexus, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website and access our downloadable health materials.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.
1.1 Information We Collect
We may collect the following types of information:
Personal Information You Provide:
- Name and email address (when you register, subscribe, or contact us)
- Any information you voluntarily submit through forms or feedback channels
Automatically Collected Information:
- Browser type and version
- IP address and approximate location
- Pages visited, time spent on pages, and download activity
- Device type and operating system
We do not collect sensitive personal data such as financial details, government ID numbers, or health records.
1.2 How We Use Your Information
We use the information we collect to:
- Provide and improve our services and downloadable content
- Send health updates, newsletters, and platform notifications (only with your consent)
- Respond to enquiries and provide customer support
- Monitor website performance and user experience
- Comply with applicable legal obligations
We do not sell, trade, or rent your personal information to third parties.
1.3 Cookies
Nexus uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. You may choose to disable cookies through your browser settings; however, this may affect the functionality of certain features on our website.
1.4 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.
1.5 Data Security
We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
1.6 Third-Party Links
Our website may contain links to external websites. Nexus is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any external websites you visit.
1.7 Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for communications at any time
To exercise any of these rights, please contact us at vijayashreemathad@nijm.in
1.8 Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a revised effective date. Continued use of the website after any changes constitutes your acceptance of the updated policy.
For questions regarding this policy, please contact us at the details below.
2. Return & Refund Policy
Effective Date: 01 January 2025 Last Updated: 26 February 2026
2.1 Nature of Our Products
Nexus offers digital downloadable materials including health guides, bulletins, research summaries, and wellness resources. As our products are delivered electronically and are available for immediate access upon purchase, they are classified as digital goods.
2.2 No Refund Policy on Downloadable Materials
All sales of downloadable materials on Nexus are final and non-refundable.
Once a digital product has been purchased and the download link has been accessed or delivered, no return or refund will be issued. This applies to:
- Individual downloadable documents
- Health update packages
- Bundled material collections
- Any other digital content purchased through the platform
This policy is in place because digital products, unlike physical goods, cannot be “returned” once accessed or downloaded.
2.3 Exceptions
A refund may be considered only under the following exceptional circumstances:
- Duplicate Payment: If you have been charged more than once for the same order due to a technical error, a full refund for the duplicate charge will be processed within 7 working days to the original payment method.
- Non-Delivery of Content: If a purchased file was not delivered or the download link failed, and our technical team is unable to resolve the issue within 3 working days, a full refund will be issued within 7 working days to the original payment method.
2.4 Refund Duration & Mode
| Scenario | Refund Decision Timeline | Processing Duration | Refund Mode |
|---|---|---|---|
| Duplicate payment | Within 2 working days of report | 7 working days | Original payment method |
| Failed/non-delivered download | Within 3 working days of report | 7 working days | Original payment method |
2.5 How to Raise a Refund Request
To raise an exception-based refund request, please contact us within 48 hours of the transaction at cognitiveink11@gmail.com or intellects19@yahoo.com with the following details:
- Full name and registered email address
- Order ID or transaction reference number
- Description of the issue
- Screenshot or proof of payment (if applicable)
Requests raised after 48 hours of the transaction will not be eligible for review.
For refund-related queries, please contact us at the details below.
3. Cancellation Policy
Effective Date: 01 January 2025 Last Updated: 26 February 2026
3.1 Cancellation of One-Time Downloads
As digital downloads are made available immediately upon purchase, cancellation of a completed order is not possible once the transaction has been confirmed and the download link has been issued.
We strongly encourage users to review the product description thoroughly before completing a purchase.
3.2 Cancellation of Subscriptions (If Applicable)
If you have subscribed to a Nexus subscription plan for recurring access to health content, the following cancellation terms apply:
- Cancellation Request Window: You may cancel your subscription at any time by submitting a written request to cognitiveink11@gmail.com or intellects19@yahoo.com or through your account dashboard.
- Notice Period: Cancellation requests must be submitted at least 5 working days before the next billing cycle to avoid being charged for the upcoming period.
- Effect of Cancellation: Upon cancellation, your subscription access will remain active until the end of the current billing period. No partial refunds will be issued for the unused portion of the current billing cycle.
- Confirmation: A cancellation confirmation will be sent to your registered email address within 2 working days of receiving your request.
3.3 Cancellation by Nexus
Nexus reserves the right to cancel a user’s access or subscription in the event of:
- Violation of our Terms & Conditions
- Fraudulent or suspicious transaction activity
- Misuse of downloaded content in breach of our copyright terms
In the event of cancellation by Nexus for reasons not attributable to the user, a pro-rata refund for the remaining subscription period will be issued within 7 working days.
3.4 Cancellation Duration Summary
| Cancellation Type | Notice Required | Confirmation Timeline |
|---|---|---|
| One-time download order | Not applicable — no cancellation after purchase | — |
| Subscription (user-initiated) | 5 working days before next billing cycle | 2 working days |
| Subscription (Nexus-initiated, no user fault) | — | Refund within 7 working days |
For cancellation requests, please contact us at the details below.
4. Shipping Policy
Effective Date: 01 January 2025 Last Updated: 26 February 2026
4.1 Digital Delivery Only
Nexus is an exclusively digital platform. We do not sell or dispatch any physical products. All materials — including health guides, bulletins, research summaries, and wellness documents — are delivered digitally via download.
There is no physical shipping involved in any transaction on the Nexus platform.
4.2 How You Receive Your Materials
Upon successful payment or registration (as applicable), your downloadable materials will be made available through one or both of the following methods:
- Instant Download Link — A direct download link will be displayed on the confirmation page immediately after your transaction is completed.
- Email Delivery — A download link will also be sent to your registered email address within 15–30 minutes of purchase confirmation.
4.3 Delivery Timeline
| Delivery Method | Expected Delivery Time |
|---|---|
| On-screen download link | Immediately upon payment confirmation |
| Email download link | Within 15–30 minutes of purchase |
| In case of delay (technical issues) | Resolved within 3 working days |
4.4 Non-Receipt of Download Link
If you do not receive your download link within 30 minutes of completing your purchase, please:
- Check your spam or junk email folder.
- Ensure the email address provided at checkout is correct.
- Contact our support team at cognitiveink11@gmail.com or intellects19@yahoo.com within 24 hours, quoting your order ID or transaction reference number.
Our team will resend the download link or resolve the issue within 1 working day of receiving your report.
4.5 Download Validity
Download links provided by Nexus are valid for 7 days from the date of delivery. After this period, the link may expire. If you are unable to download within this window, please contact us and we will reissue the link at no additional charge, subject to verification of your original purchase.
4.6 Technical Requirements
To access and read downloaded materials, users are advised to have:
- A PDF reader (e.g., Adobe Acrobat Reader or any equivalent application)
- A stable internet connection for initial download
- Sufficient storage space on their device
Nexus is not responsible for any inability to access materials due to incompatible devices or software.
For shipping and delivery queries, please contact us at the details below.
© 2026 Nexus Medical Research. All rights reserved. These policies are subject to change without prior notice. Users are advised to review this page periodically for updates.
Contact Us
For any queries related to our policies, content, downloads, or services, please reach out to us through any of the following:
The Website is operated by: Vijayashree Mathad
Organisation: Nexus Medical Research
Mailing Address:
c/o: Shivprasad S, Plot No. 632, 1st Cross Rajapur Badepur GDA, Prashant Nagar, Gulbarga, Kalaburagi, Karnataka – 585106.
Email:
- cognitiveink11@gmail.com
- intellects19@yahoo.com
- vijayashreemathad@nijm.in
We endeavour to respond to all queries within 2 working days of receipt. For urgent matters, we recommend reaching out via email with a clear subject line referencing your concern (e.g., Refund Request – Order ID or Policy Enquiry).
Our team is available Monday to Friday, 9:00 AM – 5:00 PM IST (excluding public holidays).